Terms and Conditions

CREDIT CARD REFUNDS:

Tenor Wines processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

RETURNS POLICY:

Tenor Wines guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care and order assistance: hello@tenorwines.com

DELIVERY POLICIES:

Wine sold to you is sold in Washington and title passes to you, the buyer, in Washington. The buyer is solely responsible for shipment of wine. We make no representation concerning your legal rights to ship or receive wine into any state outside of Washington or into any country outside of the United States. In fact, there are certain states and countries that we cannot ship to. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination. You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. We are committed to your complete satisfaction. If you are ever unhappy with your order or somehow your wine shipment has become damaged please call us at 425 487 9810. We ship on Mondays every week of the year. Sorry, delivery on weekends is not available. In the event of extreme temperatures your shipment may be delayed to protect it from heat/cold damage.